Sally Rowley Venice FL is a construction planning manager based in Venice, FL. She currently works for NRT, a real estate brokerage firm, and has years of experience in many management and customer service positions. In the past, she has worked for companies such as Westin, Southwest Airlines, and the United States Postal Service. Working in customer service positions can be very tricky, but with practice and dedication, it gets easier. Here are some tips for success in customer service positions.
- Every customer deserves the same level of respect. Their outward appearance or first impressions don’t matter – you never know which customer is going to be the one to give you the next big sale. Although it can be tempting to write some customers off as non-starters (and chances are, they might be), give them the benefit of the doubt.
- Communicate as clearly as possible, and use a positive tone when speaking. Use simple statements that are easy for customers to understand, so they are very clear about exactly what is going on. Using a positive tone helps customers know that you care about them, and puts them in a more positive mood as well.
- Listen to your customer’s needs, and don’t interrupt them. Customers look for businesses that really care about helping them get exactly what they want, and they will feel special if you take the time to hear about their concerns. After the customer has stated their needs, show them how you can help right away.
Good customer service skills are important for success in any industry, as Venice, FL-based Sally Rowley has discovered working in management.
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| Sally Rowley Venice FL |
- Communicate as clearly as possible, and use a positive tone when speaking. Use simple statements that are easy for customers to understand, so they are very clear about exactly what is going on. Using a positive tone helps customers know that you care about them, and puts them in a more positive mood as well.
- Listen to your customer’s needs, and don’t interrupt them. Customers look for businesses that really care about helping them get exactly what they want, and they will feel special if you take the time to hear about their concerns. After the customer has stated their needs, show them how you can help right away.
Good customer service skills are important for success in any industry, as Venice, FL-based Sally Rowley has discovered working in management.
